Ovi opći uvjeti rezervacije smještaja u Integral hotel Plitvice Village (hereinafter: Hotel) and charges (hereinafter: General Terms) are an integral part of the contract for the provision of accommodation services concluded with Izbor-Jandrić d.o.o. by booking accommodation in Integral hotel Plitvice Village in Korenica, Republic of Croatia, and the guest accepts them in full by booking accommodation.
THE ACCOMMODATION RESERVATION
Accommodation at the Hotel can be booked on our website plitvice-village, by phone, e-mail and in person at the reception.
ACCOMMODATION CATEGORIZATION
The offered accommodation units are described according to the official categorization of the competent institution. Standards of accommodation, food and other services in some places and countries are different and not comparable. Izbor-Jandrić d.o.o. does not take responsibility for oral or written information that is not in accordance with the description of the accommodation in the data published by Izbor-Jandrić d.o.o .. Izbor-Jandrić d.o.o. not responsible in case of inaccurate data by third parties.
RESERVATION GUARANTEE TERMS
When making a reservation through our website, the guest guarantees the reservation by credit card or by paying an advance to the account Izbor-Jandrić d.o.o. in the full amount of the reservation. Guest data and guest credit card data are fully protected. Data transfer takes place via a secure server.
The listed prices are for information only and the hotel reserves the right to change prices. The change of reservation is made directly with the Hotel only in writing via e-mail communication.
If the offer defines that a credit card is required for the purpose of the guarantee, payment is made according to the valid price list in HRK at the hotel reception at the latest upon check-out, except in case of non-arrival or cancellation within the period when cancellation fees apply. , when a credit card is used as a means of paying cancellation fees. If it is paid in foreign currency, the conversion into kuna is performed at the middle exchange rate of the Croatian National Bank on the day of collection.
Payment at the hotel, when enabled by the offer, is possible in cash or by credit and debit cards Visa, Maestro, Mastercard, Diners and American Express. If the offer defines that a credit card is required for the purpose of payment, the full amount of all reserved services will be charged within the deadlines defined by the offer. If it is paid in foreign currency, the conversion into kuna is performed at the middle exchange rate of the Croatian National Bank on the day of collection.
RESERVATION CANCELLATION
The guest's reservation from the day of receipt with a valid credit / debit card is valid if the offer defines that they are required for the purpose of the guarantee, or from the date of payment of the credit / debit card if the offer defines that payment is required for the purpose of booking confirmation and is kept until 24:00 on the day of arrival at the hotel.
The reservation can be canceled in writing, by e-mail within the deadline defined by the offer. Izbor-Jandrić d.o.o reserves the right to keep the amount defined by the offer for booking costs in case of late cancellation or non-arrival.
TYPES OF PRICES
When booking, the guest can choose between all valid and published prices. Prices depend on the type of accommodation unit, date of stay, length of stay, number of guests, terms of payment and cancellation and additional services. In addition to the basic bed and breakfast service, the hotel offers special offers in the form of a package of services according to a special promotional price list. Special offers cannot be combined with other promotions, or other discounts.
PRICE OF SERVICE
The valid price of the service is stated in the offer received via e-mail. Contracted services may not be combined with other promotional offers or packages, unless otherwise agreed. In case of any changes or deviations from the reserved services, regular prices will be charged. Refunds are not possible for services that guests have not used. All types of special services that are not included in the price are paid by the guest and he is obliged to pay for them when making a reservation or on request on the spot. Prices in euros are informative, and the kuna equivalent is calculated at the middle exchange rate of the Croatian National Bank on the day of payment. We reserve the right to refuse, cancel or change a reservation if there has been an abuse of the reservation system or it was made by an obvious mistake of the user.
ARRIVAL DEPARTURE
Accommodation is available for guests from 3 pm on the day of arrival. Guest accommodation should be vacated by 11 a.m. on the day of departure, unless a late check-out is arranged. Late check-in surcharge is 50% of the price of the night on the requested date.
FEES
Tourist tax is not included in the price.
Sojourn tax is:
- 1.40 EUR per person per day from 01.04. to 30.09. and EUR 1.00 per person per day for the rest of the year. Children up to 12 years of age are exempt from paying the sojourn tax while children from 12 to 18 years of age pay 50% of the price of the sojourn tax. Fees are subject to change in accordance with laws and other applicable regulations and the guest undertakes, in the event of a change, to bear the possible increase in the fee.
CONFIRMATION OF RESERVATION AND TRAVEL DOCUMENTS
Guests are required to have valid ID or travel documents. Invalid documents result in withdrawal from the accommodation, and if due to such omission of the guest Izbor-Jandrić d.o.o would suffer additional damage, the guest is obliged to compensate it. If during the accommodation in the Hotel or in the arrival or departure there is a loss, damage or theft of travel documents, the cost of issuing new documents is borne by the guest. Izbor-Jandrić d.o.o is not responsible for decisions of customs and police and other state bodies which do not allow the guest to enter the Republic of Croatia or leave the Republic of Croatia.
ACCOMMODATION IN THE HOTEL
The schedule of guests by accommodation units is determined by the Hotel. The guest accepts any officially registered accommodation unit within the booked type of accommodation unit. The hotel is not able to confirm the number of accommodation units before the check-in.
FOREIGN EXCHANGE AND CUSTOMS REGULATIONS
Guests are required to comply with applicable foreign exchange and customs regulations, as well as laws and other bylaws of the Republic of Croatia and other countries through which they pass.
COMPLAINTS
The guest is obliged to submit a written complaint no later than 3 days after check-out from the Hotel. If the guest files a written complaint after that deadline, Izbor-Jandrić d.o.o is not obliged to take such a complaint into account.
While the complaint procedure of the guest lasts, the guest irrevocably waives the mediation of any other person, arbitration of any other institution, initiating court proceedings, as well as providing information in the media or reviews on online portals.
The amount of the fee upon the guest's complaint may reach the maximum amount of the advertised part of the services, and may not include already used services, as well as the entire amount of the arrangement. Guest and Izbor-Jandrić d.o.o. will try to resolve disputes amicably, otherwise they agree on the jurisdiction of the court according to the seat of Izbor-Jandrić d.o.o. The law of the Republic of Croatia is determined as the applicable law.
It is in the guest's interest to try to resolve all complaints immediately at the Hotel, at the hotel reception. In addition to the above, the guest may file a complaint to: [email protected] you will receive an acknowledgment of receipt of the complaint.
It is in the guest's interest to try to resolve all complaints immediately at the Hotel, at the hotel reception. In addition to the above, the guest may file a complaint to: [email protected] you will receive an acknowledgment of receipt of the complaint.
GUEST OBLIGATIONS
The guest is obliged to follow the house rules in the Hotel. The guest is responsible to Izbor-Jandrić d.o.o. and its guests, employees and visitors for the damage caused by the guest, and especially for the damage caused by non-compliance with the contract and these general conditions. The damage caused by the guest will be borne immediately at the reception upon check-out.
ADDITIONAL SERVICES
Izbor-Jandrić d.o.o može omogućiti gostima korištenje dodatnih usluga. Plaćanje dodatnih usluga vrši se po ugovoru s Izbor-Jandrić d.o.o ili važećem cjeniku. Izbor-Jandrić d.o.o ne preuzima odgovornost za usluge pružene putem drugih pružatelja usluga. Ako gost želi koristiti dodatne usluge, potrebno je unaprijed javiti na recepciji ili prilikom rezervacije. Dodatne usluge uključuju, ali se ne ograničavaju na sljedeće.
COOKIE POLICY
Please find all details about data protection at the link:
Pravila privatnosti
FINAL PROVISIONS
Ovi uvjeti su doneseni i objavljeni dana 01.12.2021. godine i vrijeme za sve ugovore o smještaju sklopljene nakon dana njihove objave.
For all additional questions contact Izbor-Jandrić d.o.o. on [email protected]
